Special Categories of Personal Data Collected
Health questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. The Hive Salon ask for consent prior to gathering and processing this information. At any time after giving consent, you can withdraw your consent, subject to legal, insurance, and contractual restrictions (see more on ‘your rights as an individual’). Your privacy is very important to us and we only use this information for determining your suitability for the treatment.
Process of Collection
Your personal data is collected when you provide it to us through Phorest software, our website, over the phone, in The Hive Salon, by email, social media, in writing, or any other means by which you provide it to us. Information is stored using the Phorest software platform as well as some level of paper record keeping.
The Hive Salon gives you access to information about your account and bookings through Phorest software, for the limited purpose of viewing and updating that information.
Your personal data is shared only with Phorest representatives in cases that customer support and troubleshooting are required for the salon. The Hive Salon does not share your personal information with any third party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.
Use of Data Processors
Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third-parties with whom we work will never share or disclose your personal information and will hold it securely at all times.
The Hive Salon uses software provided by Phorest to hold pass treatments, vouchers, product History.
Date of Birth
How Long Do We Keep Your Data?
The Hive Salon retains your personal data for as long as necessary to provide you with our services as our client. The Hive Salon is required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.
The criteria for which we would continue to process your personal information include: Where there is a legal basis, obligation or legitimate interest to continuing
processing your personal information · Where the processing is necessary for the establishment, exercise or defense of legal claims.
Transfers of Personal Information
When your personal data is processed through Phorest software, all of it is held within the EU. Your information is processed by the Phorest software and stored in the Amazon Web Services cloud. During this process, your data is encrypted in transit and at rest.
Safeguarding your Personal Data
Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. Your connection to the Phorest system uses a HTTP Secure communication protocol and TLS security. This means all information passed to the Phorest system is encrypted during data input and transfer to the cloud. Any paper files recording your personal data are held in a locked filing cabinet or safe which can only be accessed by authorized personnel in the salon. Employees are only assigned specific access rights and can only access the salon software with the PIN number assigned to them by the management of the salon.
In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by The Hive Salon or third parties used by The Hive Salon or you are not satisfied with how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and also the Hive Salon Data Protection Officer/ GDPR Owner.
Data Protection Supervisory Authority Data Protection Commissioner, Canal House, Station Road, Portarlington, Co. Laois, Ireland R32 AP23 +353 (0) 57 8684800